What We Offer For Our Clients

Since our inception, thousands of clients around the globe have relied on our technology to develop innovative business models, optimise their strategies and to bring amazing customer experiences.

Technology Consulting

As an essential and holistic part of your business strategy, your IT infrastructure should serve as a strong central nervous system that interacts with your employees, clients, suppliers, media and management. From resolving specific IT-related issues to strategic business transformation, we deliver technology consulting services to companies across multiple domain knowledge. We are aimed to become your reliable IT partner with the functional know-how, detailed understanding, resources and in-depth expertise to ensure that your business, management and staff use Technology efficiently, effectively and in-line with your business goals and challenges.

Our technological expertise and in-depth understanding of business processes let us tackle each complex situation that the business will encounter during each stage of the business life cycle. The main goal and expected result of such engagements is business operations optimization, better cost and resource efficiency. These stages include:

1. Start of a New Business(Start-Ups)
We provide critical business intelligence and strategy with reliable market analysis that which is vital for business decision making at this stage. This includes professional consultation on hardware and software environment in correlation with the business objectives.

2. Business Expansion & On-going Operations
Our key objective is to create an optimum and highly efficient operational process through fully integrated business automation. This includes integration with legacy infrastructure as well as the handling of other complex business modules including CRM/ ERP solution and LBS tracking solution.

Custom Software Development

From smart customization of the pre-developed platforms to full-cycle custom software development along the client’s vision, We can are a long-term reliable partner to realize your new innovative ideas that will provide your customers with additional value and differentiate your business in a tough competitive environment.

1. Enterprise Application Development
Our team have solid skills and deep expertise in building enterprise solutions of various complexity levels. Our experience in Business Process Management, Resource Planning, Customer Relationship Management, Collaboration and other business domains allows us to provide our customers with the best-practice custom solutions.

2. Advanced Web & Mobile Application Development
We developed feature-rich custom web applications, sites and portals for corporate and internet-focused projects with full-cycle SaaS solutions development, deployment and support that could be extended to your sales, customer service and marketing efforts on the most popular mobile platforms, such as iOS and Android. We can help you connect your customers and employees to corporate systems, create a mobile software product or a client application to your own or third-party information service.

Software Product Development

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

1. Full Cycle Product Development
You have an idea that has to be implemented and delivered to the market. We will help you identify the required budget, assign the team and integrate it properly with your Product Management and Marketing teams.

2. Customer’s In-house Team Expansion
You have already defined processes and established a team, but would like to extend or optimize your current development capabilities. We will analyze your existing processes to adjust our standard approach. We will assign a project team that may be scaled when required. The process is coordinated by a product development manager on the customer’s side.

3. Project Rescue
You have a partially completed product. It requires to be finished under tight deadlines, while documentation may be incomplete or not available at all, some source code may be missing. We will analyze what you have, assess product completeness level realistically and provide you with a plan to finish your product.

4. Independent Development and Testing
You require an independent QA and testing to verify the quality of your product. We can provide a full cycle QA service or just a specific type of test. We normally work with your existing issue tracking systems or help you to establish one for efficient and transparent communication. We can cooperate with an in-house QA team or work directly with your development team.

Maintenance and Support

We believe that professional maintenance and support is the right way to reduce software system TCO and ensure useful improvements and optimization steps. This is not only about availability of single units and modules it is about making sure that the entire IT-infrastructure is cost-effective and runs smoothly and reliably.

Our services include and designed to meet specific challenges that you are facing:
• Perfective and corrective maintenance – Enhanced, re-engineer or customize your solution, tackling minor and major issues that trouble or hamper system performance and functionality.
• Adaptive maintenance- Adaptive maintenance delivered by our team ensures that your software and hardware work stably and reliably in the new, altered environment.
• Scheduled maintenance- This service enables facilitated updates & releases management to ensure that your system or application stays in line with the latest technology, ahead of competition.

Software Support
• L1 Support: user guidance, standard issue fixing, monitor system data analysis, etc.
• L2 Support: outsourced server administration, IT environment support (issue detection and fixing), proactive monitoring systems setup, etc.
• L3 Support: source code issue resolution, application code optimization, new functionality realization, etc.

Application Maintenance & Support
You can focus on core business activities while ZenApps takes care of your IT infrastructure:
• Consulting Services: choosing the right infrastructure and hosting options, eliminating scalability issues, etc.
• Application Launch: pre-release environment setup, tuning the system monitoring, scalability automation, etc.
• Project Health Checkup: security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.
• Cloud Solutions Delivery: expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure, and other), migration to Cloud, Cloud infrastructure design, etc.
• Incident Management: fast reaction to issues, system restoration, etc.
• Request Processing: migration to new hosting, upgrade delivery, IT systems optimization, etc.

System Monitoring
24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.
• Application monitoring
• Server monitoring
• Network and remote connectivity management
• Event log management
• Backup and recovery

3rd-Party Application Takeover

Zenapps builds professional full-time dedicated software development teams based on ready-to-use IT infrastructure to handle end-to-end delivery of your IT project. The customer is granted the flexibility to shift priorities and initiate change requests.

Handover
1. Safe knowledge transfer from the current IT team to Zenapps
2. Architecture and code audit
3. Related documentation audit
4. Functional and performance testing and results analysis

Remedy Activities
1. Hot fixes
2. Performance tuning
3. Missed documentation replenishment
4. Improvements planning

Maintenance & Support
1. Online helpdesk and support service
2. Scheduled and on-demand updates
3. Issue tracking and cause removal
4. Backup and recovery

Dedicated Development Centre

Well-balanced, mature and scalable dedicated teams hand-picked to handle your IT project delivery. ZenApps brings together innovation, technology and talent to set up highly productive teams extending your company’s capacity. We offer you a time-proven, individually adjusted cooperation strategy for a win-win result.

On-Demand Client Team Extension
By offering on-demand staff augmentation, Zenapps empowers companies with their own in-house IT teams and established processes, methodologies and tools to satisfy ad hoc demand in extra resources and domain-specific expertise.

Full-Service Development Teams
ZenApps builds professional full-time dedicated software development teams based on ready-to-use IT infrastructure to handle end-to-end delivery of your IT project. The Customer is granted the flexibility to shift priorities and initiate change requests.

Maintenance & Sustaining Engineering Teams
We set up dedicated teams adept at guiding your proprietary software product through a series of releases, providing multi-level end user support and evolutionary functionality enhancement in line with your long-term product development planning.